Help for bookers Support Center

Creating and changing a password

Once you have completed a booking you will be given the option to create a password. This allows you to manage your bookings (depending on the settings of your event organiser), and also to have certain booking fields auto-complete when you make repeat bookings.


Changing your password

If you need to change your password you can request a reset code on this link - https://bookwhen.com/password/reset then follow the instructions that are sent to your booker email address.


Creating a password

You can set a password from the booking confirmation screen (after completing payment) -



Clicking this link will send an email to your booker email address which will invite you to set a password -


Once you have created a password you can access your existing bookings by logging in -


This shows if you still need to make payment for the event and allows you to cancel or transfer your tickets (if permitted by the settings of your event organiser). 


You can access previous bookings by selecting them from the Other bookings section -

You can log in from this link - https://my.bookwhen.com/login as well as from booking confirmation emails.

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