Bookwhen administers booking solutions to event organisers and cannot answer any questions relating to specific events or bookings. This policy is designed to protect your data and the security of our customer's accounts (our customer is the event organiser).
If you have any questions about the booking process your first point of contact should always be the event organiser. We can only make changes to their account (and your booking) with their contact and consent.
If you don't have your event organisers contact details you should be able to find them in the footer at the bottom of their booking page -