Help for bookers Support Center

Managing and Cancelling your Class Pass

Managing Class Passes

Depending on your event organisers settings, you may be able to cancel a class pass ticket and receive a returned use, or transfer to another class on a different date. If this is permitted on your booking you should be able to do this using the method described here.

Once you have completed a booking and created a password you can view the remaining uses on your class pass and it's expiry date by logging in. 

Cancelling Class Passes

If a Class Pass was booked in error you need to contact your event organiser directly - they can cancel your class by contacting the Bookwhen support team (but we are not permitted to make changes without their consent).